Support - Learn 2 Tape

Frequently Asked Questions

1How do I register for a course?
After successfully paying for one of our courses, you will be automatically registered for the course you purchased. You will gain immediate access to your account page where you can see a list of your purchased courses. If you are enrolling in our eCourse, upon payment completion, you will be able to immediately begin your eCourse.
2What are the technology requirements for the course?
You must have Internet or Wi-Fi access. Our proprietary online educational system is designed to accommodate nearly all desktop computers, laptops, tablets and smartphones. We do suggest that you take your course on a computer or tablet, but smartphones are also able to view and track your progress. Internet Explorer (version 6 & greater), Firefox (version 2.0 & greater), Safari and Chrome are supported and regularly tested for optimal performance.

We will continue to work on expanding product support for additional browsers in the future. In some cases, slow Internet speeds or older computers may effect your video clarity. If you experience any issues, please contact us so we can offer assistance in offering solutions to your technical issue.
3May I take courses using my mobile phone or tablet?
Our proprietary online educational system is designed to accommodate nearly all desktop computers, laptops, tablets and smartphones. We do suggest that you take your course on a computer or tablet, but smartphones are also able to view and track your progress.

Some features such as our personalized note taking are easier to record when using computers or tablets. In some cases, slow Internet speeds may also effect your video clarity.

If you experience any issues, please contact us so we can offer assistance in offering solutions to your technical issue.
4How long do I have to complete my course?
By system default, all students have 180 days from the date of registration to complete the eCourse. If you anticipate or encounter any issues that will prevent you from completing your eCourse within the 180 days, please contact as soon as possible.
5How much is the eCourse?
The eCourse is $249
6Can I practice kinesiology taping in my state?
All states and cities have their own individual licensing requirements. We encourage you to always consult your own state laws before taking any continuing education courses. As a courtesy, we have provided a link to the Federation of State Massage Boards (FSMTB) to guide you.
7What are the prerequisites for your courses?
Anyone is welcomed to take our eCourse. However, we encourage you to have a basic understanding of anatomy & physiology. You should always check with your individual state laws if your intention is to charge a fee for this service. Many people take this eCourse for personal self-knowledge.
8Do you offer a discount for first responders, military service members and veterans?
Please contact us and we would be happy to provide you with a 20% discount.
9Is it better to take this course on line or at a live workshop?
The primary reason for us creating this eCourse was due to the fact that we can only visit so many places around the world. We design our eCourse in a manner that gives the look and feel of attending our live workshops. Much of the footage in the eCourse is obtained from various live events we have taught. Live workshops are a lot of fun, but we have had outstanding feedback from students that confirm that our eCourse is as informative and educational as a live class without ever having to leave your home. We put considerable, technical effort into creating and on-line classroom that has a live workshop feel.
10How many CE’s do I get?
We currently provide CE’s for NCTMB (16), NASM (1.6) & AFAA (15). You may select which provider you are seeking CE’s for at check-out.
11Do you offer CE’s for Chiropractors, Physical Therapists, Occupational Therapists or Athletic Trainers?
At this time, we only offer CE’s for Massage Therapists and Personal Trainers. If you are interested in us providing CE’s for your profession, please send us a request.
12How long does the eCourse take?
The eCourse is self-paced, meaning you can jump in and out at any time, picking up where you left off. If you were to sit down to try and complete the eCourse in one sitting, it would take approximately 6 hours. This does not include the time it would take for you to submit the evaluations and videos at the conclusion of the eCourse. This may take additional time since you will need a subject to tape for your submissions.
13Do you offer discounts for group practices or hospitals?
Yes, please contact us for more information
14Do you offer a live class?
Yes, we offer classes across the US and Canada. These classes qualify for a portion of the eCourse Certification. If you choose to fulfil the certification requirements, we will mark the work completed in the live class as complete in your eCourse.
15Does this eCourse qualify for CE’s in my state?
Every state has different standards for professional licensure. It is strongly recommended that you check with your state’s professional licensure board to determine what CE’s are accepted.
16Do you sell kinesiology tape?
No, we sell education. We suggest that you purchase your kinesiology tape through a distributor such as ScrippHessco.
17Can I take this eCourse if I am NOT a licensed professional?
Yes. The eCourse has been developed for professionals, but is designed to be understood by most. We have many “soccer moms”, coaches and athletes take this eCourse for their own personal use.
18I purchased this eCourse from a distributor of your program. How do I access the eCourse?
If you purchased this eCourse through a distributor, upon payment, you will have a book shipped along with a roll of tape. On the inside cover of the book will be instruction on how to enroll in the eCourse and get started.
19Can I suggest a location for you to host a live workshop?
Yes. Please contact us and we will be happy to see if we can add a date to our calendar.
20Once I am Certified, does it last forever?
Upon certification, Certified Kinesiology Taping Specialists (CKTS) will be asked to renew their certification annually. This is required for us to be assured that we are maintaining the highest standards of quality with our Specialists. Research and information on kinesiology tape is changing constantly. This is why we provide our Specialist exclusive access to content such as webinars and direct emails, as well as our blog.
21What does the annual recertification entail?
Your annual recertification will consist of a short quiz that will ask questions related to what was covered in the eCourse as well as new content we have shared with you.
22Is there a fee for recertification?
Yes, there will be a low annual fee of $30.00. If you were certified prior to December 31, 2017, your certification renewal will not be required until January 1, 2019. Your certification is valid from 1 year after completing the eCourse certification.

1Can I get a refund?
All eCourse sales are final upon commencement of the eCourse. A full refund will be granted within 24 hours of the time of purchase, provided that you have not started the eCourse and your products have not been shipped. If you have not started the eCourse, but your products have shipped, you will receive a refund of the amount paid for the eCourse minus the value of the products shipped (Book: $49.99 + Roll of Kinesiology Tape + $9.99 +Shipping cost). There will also be an additional $10 administration fee.

1I had to leave in the middle of a video will it start from where I left off?
Users are required to mark each section complete in order to complete that section and move on to the next section or chapter. In the event that you leave during one of those sections, you will be required to start that section over. All completed sections are recorded and if you require multiple sessions to complete the course, as expected, you will be able to resume the course from your last completed section.
2I press play and nothing is happening. What do I do?
Each section video is set to automatically play when the page loads. If you click on the video, it will pause the video. Please first try clicking on the video to see if you inadvertently paused the video. If you didn't, please make sure that you are receiving adequate Internet connection by visiting another, less-commonly visited website in another browser or tab. If the issue persists, please contact us by emailing us at info@learn2tape.com
3My video is buffering (stopping and starting every few seconds) what can I do to fix this?
Our video courses are delivered on one of the world's most reliable video streaming providers. If you happen to be experiencing buffering, or slow video delivery, please consider the following:

1. Close all other websites, browser tabs, and software programs. Your computer may be allocating too much power to other websites or programs.

2. Clear your cache (instructions on how to do so here) and then restart your Internet browser.

3. Computers that have not been restarted in awhile will often encounter slower speeds. We suggest that you restart your computer and then try your online course again.

4. Phones that are not connect to a Wi-Fi, or a poor performing Wi-Fi will often encounter slower speeds. We suggest finding a location where better reception is available, or using a computer that has a direct-wired Internet connection.

1How do I take my course?
After successfully paying for and registering for your course, you will be able to access your account page. You will be able to view your registered courses in the "My Account Dashboard," as well as the Registered Online Classes dashboard. From there, you will be able to begin taking the course at the bottom of the course page by starting from the first course section.

You will need to complete each section in order to move onto the next section, by clicking on the "Mark Section Complete" button in the lower left corner of each section page. Please keep in mind that while each video can be paused or rewound for your convenience, each section is time restricted. You will not be able to advance to the next section or topic until your current section is marked complete.
2Can I fast-forward, rewind or pause?
You may pause and rewind the video for your convenience, but all sections are time restricted so you will not be able to advance to the next section or chapter until your current section is marked complete.
3The section completed, now what?
Please remember to complete each section and/or topic successfully by clicking on the "Mark Section Complete" button after the current section has completed in order advance. If you leave the page or do not click the mark complete button, your progress will not be recorded and you will have to resume the course from the beginning of that section.
4Should I take notes?
Notes are very valuable when reviewing long duration courses. We provide this complimentary service to enhance your overall experience. You can access your notes here. We do suggest saving or printing these notes after completing the course, as they will expire at the end of your 180-day requirement.

1How do I print my certificate once I complete the course?
Certificates documenting your course, credits received, and date of completion are available once you have completed the full course requirements.

You can access your certificate of completion by logging into your account page, and then visiting your online course. That page will contain a button/link which will enable you to view and print your certificate. If you do not see this button, it means you have not completed the course.

In the event that you encounter an issue, are unable to gain access to your certificate, or the certificate is populating incorrect information, please contact us at info@learn2tape.com.

Please keep in mind that the final portion of the course involves assignments that must be submitted, reviewed and graded. Therefore, your certificate will not be available until you have successfully passed the exam portion of the course.
2Will I be able to access my records in the future?
Your records will be available for up to 1 year from the time of completion. We highly recommend saving a copy of your certificate on your computer, as well as printing extra copies. If you experience any issues, please contact us at info@learn2tape.com.
3Once I am Certified, does it last forever?
Upon certification, Certified Kinesiology Taping Specialists (CKTS) will be asked to renew their certification annually. This is required for us to be assured that we are maintaining the highest standards of quality with our Specialists. Research and information on kinesiology tape is changing constantly. This is why we provide our Specialist exclusive access to content such as webinars and direct emails, as well as our blog.
4What does the annual recertification entail?
Your annual recertification will consist of a short quiz that will ask questions related to what was covered in the eCourse as well as new content we have shared with you.
5Is there a fee for recertification?
Yes, there will be a low annual fee of $30.00. If you were certified prior to December 31, 2017, your certification renewal will not be required until January 1, 2019. Your certification is valid from 1 year after completing the eCourse certification.

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